Acorn Analytical Services, an environmental and asbestos consultancy, has adopted an advanced vehicle tracking solution from Ctrack to control fleet insurance costs, manage working times and respond better to customers. The company will use the web-based Ctrack Online telematics system to monitor a fleet of 15 cars and vans used by its team of engineers and consultants.
Acorn initially took the decision to install a tracking system following discussions with its motor fleet insurance partner about the best ways to manage claims costs and reduce annual premiums. The company undertook a detailed review of the telematics marketplace and selected Ctrack based on its ability to meet its precise requirements and offer best value for money. As a result, Acorn was able to choose a solution that would not only achieve insurance benefits, but also deliver added business and operational improvements.
Moving forward, Acorn will use Ctrack Online’s reporting tool to manage and verify timesheets and overtime claims, helping streamline payroll processes, reduce back-office administration and manage workforce overheads. Meanwhile, employees will use the Ctrack Mobi2 driver app, located on their smartphones, to switch between business and private mileage settings for added privacy when driving outside of working hours. This will also provide individual driver behaviour feedback and analysis, as well as route planning functionality with distance, travel time and directions.
Elsewhere, Ctrack Online will enable Acorn to enhance service levels by better responding to customer needs. In particular, the company will have the ability to identify the nearest and most appropriate engineer for emergency call-outs from its head office in Leeds and use traffic overlays to calculate accurate journey times. This will help Acorn to provide a high-quality service in an efficient and timely manner, while its customers can receive real-time updates for added visibility and peace of mind.
Stephen McGlone, Operations Director at Acorn Analytical Services commented: “We are continually looking to adopt best practice processes and leading technology solutions in order to achieve the highest levels of performance, innovation and customer service. Working in partnership with Ctrack, we have developed a vehicle tracking system that will become an essential tool for our business and help maintain quality across our operation.”
John Wisdom, Managing Director of Ctrack said: “Our extensive range of tracking solutions are delivering real advantage by enabling fleets of all sizes to address business critical performance issues as a result of greater operational visibility, control and efficiency. As a result, we have become partner of choice for a wide range of private and public sector customers, helping overcome some of the most common and difficult challenges they face.”